CQual quality awareness training ‘QAT’, has been designed to communicate the importance of quality in a company.

The training focusses on customer satisfaction, identifying waste, LEAN , a preventive approach to quality, continual improvement and fundamentally, how a philosophy of understanding the ‘costs of poor quality’, can positively impact the business bottom line.

Topics can be tailored, but often include,

What is quality?
The ‘Plan Do Check Act’ cycle
Waste (being LEAN)
Process variance (6sigma approach)
Quality standards e.g. ISO9001
The quality system (basic understanding)
Customer Satisfaction
The process approach (Input-Process-Output)
Consequences of poor quality
Prevention / Risk Based thinking
Audits – as an improvement tool
Objectives - setting
The ‘Cost Of Poor Quality’ COPQ

The training is delivered in a straight forward, no nonsense language that will be easily understood, and relevant to all levels of the organisation. Training can be a basic 1/2 day session or up to 2 days covering most aspects of quality. Training can be onsite or offsite, generally in groups of between 6 to 9.

To discuss your requirements visit our contact page.​

Failure Modes - the errors, actual or potential, in a process design, or item.
Effects Analysis - the likely consequences of those failures.

A well planned and executed FMEA activity helps a team to identify potential failure modes based on past experience with similar products or processes, enabling the team to design or eliminate those failures from the process or system with the minimum of effort and resource, thereby saving time and reducing costs to the organisation.

FMEA facilitating
With over 20 years of experience and success in managing FMEAs, particularly in the aerospace and automotive sectors, we are able to facilitate the entire FMEA process, including training.

Internal audit
Internal audits are a requirement of ISO9001 and other QMS standards. Often they are conducted to ‘meet the standard’, but companies that follow this trend are missing a fantastic opportunity to improve their businesses. Of course, the audit should be designed in such a way that processes and procedures are queried, but if planned and conducted properly, they will unearth opportunities for improvement; further enhancing customer satisfaction, and also helping to foster a culture of continual improvement. If NCRs are discovered during the internal audit, they can be fixed before a customer or 3rd party assessor identifies them.
Your internal audit programme should be ‘adding value’ to your business. If that’s not the case, a redesign is recommended.

Internal audit training
Training schedule may include:
Day 1 - Training day. how to conduct audits that add value.
Day 2 - Practical audits to reinforce learning.

CQual experience and success
CQual experience and success
Alan Carr is a fully qualified Lead Auditor conducting more than 250 internal and 2nd party audits, as an audit team leader and in lone roles. On average approximately 10 genuine process improvement opportunities were realised, per each audit day.
Alan has twice held positions were he was responsible for managing an entire supplier audit and development program, and was responsible for setting up the procedures, templates, scoring systems and improvement initiatives for those audits.

To adopt a Lean approach, we need to understand what matters to the customer, in other words, what is value adding, what does the customer truly pay for. We should recognise workflow within our organisation and strive to remove inefficient elements (waste) of processes.
Most importantly, to practice lean properly, we must involve everybody, at every level, starting at the very top.

CQual Lean training has been designed to reach every person in an organisation. The jargon is stripped out and delegates will leave the course with a full understanding of what a LEAN approach is and how to start applying it in their work and general life.
Courses can be in depth or introductory day sessions to suit your requirements.